Shipping & Returns

Thanks for shopping at Lelloue

If you are not entirely satisfied with your purchase, we're here to help, our contact address is [email protected].

Returns

You have 14 calendar days to return or exchange an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition with all original tags attached and be returned in the original packaging. Items must not be worn, altered or washed. The obligation for return does not apply when any of the tags have been removed or damaged. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact us  If you have any questions on how to return your item to us [email protected].

Please Note: Shipping and handling charges are not refundable. Packages that arrive cash on delivery may be denied, or the cash on delivery amount may be deducted from your return.

Please return your product at the return address specified on your package.

The product remains your responsibility until it is received at LELLOUE so please take the necessary precautions to avoid loss during shipping.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to the return address listed above.

Returns & Exchanges that do not meet our policy will not be accepted and will be sent back to the customer.

Faulty Goods

If your product is faulty, please follow the same procedure for returns. Goods are faulty if they are received in a damaged condition where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear will not be considered as faulty and in this event will be returned back to the customer with  no refund issued. You may wish to exchange your faulty good or request a repair, in this instance please contact us at [email protected].